Our Policies

Returns & Refund Policy

No Returns: All sales are final; customers must review product descriptions carefully before purchasing.

No Refunds: Once a purchase is completed, no refunds will be issued under any circumstances.

Order Cancellation: Orders can be canceled only before shipment.

Refund Eligibility: Refunds may be considered for:

• Items lost in transit
• Wrong product delivered
• Damaged goods received

Processing: Approved refunds will be credited within 7–14 business days.

Return Window: Requests must be raised within 24 hours of delivery for defective or incorrect products.

Terms & Conditions

• This document is generated by a computer system and does not require physical or digital signatures.
• The document is published in accordance with Rule 3 (1) of the IT (Intermediaries Guidelines) Rules, 2011.
• The Platform is owned and operated by Trupti Mahesh Gurav under the brand Fruit Vela, with registered office in Maharashtra, India.
• Your use of the Platform, services, and tools is governed by these Terms of Use and applicable policies.
• By using the Platform, you agree to these terms and conditions as binding obligations.
• These Terms of Use relate to your use of our website, goods, and services.
• Any conflicting terms proposed by users are expressly rejected.
• These Terms may be modified at any time and users must review them periodically.
• You agree to provide true, accurate, and complete information during purchases and registration.
• Your use of the Platform and Services is entirely at your own risk and discretion.
• All intellectual property rights belong to Fruit Vela and its owner.
• Unauthorized use of the Platform may result in legal action.
• You agree to pay all applicable service and product charges.
• Third-party links may be available and are governed by their own policies.
• These terms are governed by Indian law and subject to Maharashtra jurisdiction.

Policy

Information We Collect:

• Personal Information: Name, email address, shipping address, phone number, and payment information.
• Non-Personal Information: Browser type, operating system, and browsing behavior.

How We Use Your Information:

• To process and fulfill your orders
• To send order updates and respond to inquiries
• To improve website performance and customer experience

Information Sharing:

• Shared with payment providers and delivery partners when necessary
• Disclosed if required by law

Data Security: We implement appropriate security measures to protect your personal information.

Your Rights: You may update your account details and opt out of promotional communications anytime.

Changes to This Policy: Privacy Policy may be updated periodically and changes will be posted on this page.

Shipping Policy

Processing Time: All orders are processed within 1–2 business days.

Delivery Time: Orders are typically delivered within 3–7 business days depending on location.

Shipping Coverage: We currently deliver across major cities and towns in India.

Order Tracking: Tracking details will be shared after dispatch where applicable.